SALES TERMS FOR THE ULTRAHUMAN HOME

These sales terms and conditions for the Ultrahuman Home (“Terms”) are applicable to you (”Customer”) when you purchase a Ultrahuman Home on the Ultrahuman website available at www.ultrahuman.com (“Website”) or via the Ultrahuman app (”App”). The Website and the App are managed and operated by Ultrahuman Healthcare Private Limited (India), Ultrahuman Healthcare SP LLC (UAE), Ultrahuman Healthcare Limited (UK), or Ultrahuman Healthcare LLC (USA) (“Ultrahuman”, “we”, “us”, “our”).

These Terms apply to the sales contract between you and us, along with the FAQs, Privacy Policy and Terms of Use as available on the Website.

PLACING AN ORDER, ORDER ACKNOWLEDGEMENT AND ORDER ACCEPTANCE

You need to be at least 18 years old to place an order for the Ultrahuman Home on the Website or the App.

All purchases or orders of Ultrahuman Home are subject to the advance payments in full. Orders shall only be fulfilled upon full receipt of payment.

Orders will be serviced by the relevant entity based on your location.

1. Customers in India and any other countries not listed hereunder will be serviced by Ultrahuman Healthcare Private Limited.
2. Customers in the UAE will be serviced by Ultrahuman Healthcare SP LLC.
3. Customers in the UK, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Spain, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia, Austria, Portugal and Sweden will be serviced by Ultrahuman Healthcare Limited.
4. Customers in the USA will be serviced by Ultrahuman Healthcare LLC.

To place an order for Ultrahuman Home, kindly visit the Website or the App, add the Ultrahuman Home to your shopping cart, fill your personal details such as name, email id, address, phone number, and other information in the order form as available on the Website, confirm your acceptance to these Terms, check out (using your chosen payment method) with your account ID or as a guest customer, and have your items shipped to you or to a person designated by you in accordance with these Terms and shipment notification as provided by Ultrahuman.

Alternatively, you can email us on support@ultrahuman.com and an Ultrahuman representative will assist you through the order process. Once you have placed your order, we will provide you with a web order number. Within a few minutes after we receive your order, we’ll email you an order confirmation.

PRICING, PRICE CORRECTIONS, DUTIES AND TAXES

Ultrahuman at all times reserves the right to change the prices for the Ultrahuman Home displayed on its Website and/or App and to correct any pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Ultrahuman. In the event of a pricing error, we will notify you of the error (via email and/or your other preferred mode of communication, as applicable) and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you.

Purchasers in India can see the prices and make purchases in INR while the purchasers from outside India can see the prices and make purchases in USD (or other currencies as preferred by Ultrahuman) for the Ultrahuman Home on the Website. For international cards used for purchases, the bank’s applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.

All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice. Discounted pricing may be available for UltrahumanX users subject to terms and conditions.

Our products are liable for GST in India. The shipping and handling charges are given at the time of check out and you will know about this before making payments.

If you are purchasing the Ultrahuman Home from outside India, you will have to pay any applicable Customs duty/Sales Tax/VAT/GST as per your country's rules.

SHIPPING AND DELIVERY

Ultrahuman Home is currently available in select countries and jurisdictions only, which includes - the US, EU, UK, Hong Kong, India and UAE. All deliveries are subject to stock availability. We will keep you updated on any adjustments to the delivery schedule.

Please note that the actual delivery of your order can be impacted by many events beyond our control and we shall not be held liable for the same. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery. We will not be liable for late deliveries by the parcel providers or in case of force majeure at our end or delivery parcel provider’s end or IT systems disruption.

Once your order ships, you’ll receive an email containing your order details, courier and tracking information. If ordering as a gift, you may wish to provide your own email address and not the address of the recipient. Make sure that the email address on your order is correct. If you do not receive the emails, check your spam folder.

The risk of loss or damage to the Ultrahuman Home shall pass to you when you, or a person designated by you, acquires physical possession of the Ultrahuman Home. We are not responsible if the Ultrahuman Home is lost or damaged after delivery to you. If you are an UltrahumanX member, you enjoy certain privileges such as extended coverage during standard warranty period. Please refer to https://www.ultrahuman.com/home/ or reach out to support@ultrahuman.com to avail more details regarding your UltrahumanX membership.

Upon delivery of the product, you will receive a delivery notification via email or text message. Subject to applicable laws, you must inspect the product and report any discrepancies or non-receipt to us within 24 hours of receiving the delivery notification. If you fail to notify us within this timeframe, the delivery will be deemed completed and accepted by you, and we will not be liable for any subsequent claims related to the delivery. However, we may, at our discretion, review and address any concerns raised by you after this period based on the specific circumstances.

OFFICIAL SUPPORT

We provide official post-purchase support, warranty, customer service, and other related services exclusively for products purchased directly through our official website or from authorized retailers. If you have purchased our product through an unauthorized reseller, we recommend that you contact the seller directly for any post-purchase support. We do not extend post-purchase support or warranty coverage to products acquired from unauthorized resellers, including those sold on third-party platforms such as eBay, Amazon, or other similar sites.

To ensure you receive the full benefits of our support and warranty coverage, we encourage you to purchase from our authorized channels. We shall not be responsible for providing warranty support, repairs, or replacements for products obtained through unauthorized channels.

CHANGES TO YOUR ORDER

We may be unable to accept any changes to your order once you receive a shipment notification i.e. when the Ultrahuman Home has been prepared for shipping, or the Ultrahuman Home has been shipped. Once you receive a shipment notification, we may be unable to change the delivery address as well.

CANCELLATIONS

You can cancel your order before the order has been shipped by writing to us at support@ultrahuman.com. A refund will be issued to the original payment method.

DAMAGED OR DEFECTIVE ORDERS

If you have received your order and find that it is damaged or defective, please email us at support@ultrahuman.com, within 24 hours of receipt of your order. The request will, however, be entertained once an Ultrahuman team member has checked and determined the same at his own end.

In case of any damage to your delivery, Ultrahuman will be in direct contact with the courier to resolve the issue as quickly as possible. We will make every effort to contact you and keep you informed of the progress of our investigation and, where appropriate, deliver a replacement.

If you're having trouble with your new Ultrahuman Home or believe it is defective, please email us immediately.

EXCHANGES AND RETURNS

Ultrahuman Home cannot be exchanged with another product or service available for sale on the Website.

Our return policy allows you to return the Ultrahuman Home within 30 days of delivery if you're not completely satisfied. The product must include all original accessories, including the power adaptor, and must be in its original packaging. Also, returns and refunds shall also be subject to applicable laws of the country from where the purchase has been made. Cooling Off Period i.e. return of the products purchased without any reason within certain number of days from the date of receipt, should be as per the applicable laws of the country from where the device is being purchased. Return shipping is free. We will provide you with a shipping label once your return request is processed.

WARRANTY

Subject to mandatory consumer protection laws applicable in your country of residence, Ultrahuman provides a limited warranty for a period of 12 (twelve) months from the date of delivery against defects in materials and workmanship for any new Ultrahuman Home (“Warranty”). This warranty may be extended beyond one year if the local law requires a longer warranty period at the time of delivery. Within the warranty period, Ultrahuman will repair or replace the defective device at no cost to the purchaser, but transportation expenses will be borne by the purchaser. The replacement product may be new or refurbished, depending on Ultrahuman's discretion. Ultrahuman will not be held liable for any loss or damage, including data loss, arising from failure to follow instructions related to the use of the device. The applicable warranty terms and conditions will be contained in your Ultrahuman Home box as well. Ultrahuman is not responsible for any loss or damage (including loss of data) arising from failure to follow instructions relating to the Ultrahuman Home use. Your purchase order number together with the date of delivery will be the warranty support document.

This Warranty does not apply: (a) to consumable parts, such as protective coatings that diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that is incompatible with Ultrahuman’s products and services; (d) to damage caused by accident, abuse, misuse, fire, earthquake or other external cause; (e) to damage caused by using the Ultrahuman Home in violation of the terms of these Terms, the manual, instructions to use, Terms of Use, FAQs, and other applicable terms; (f) to damage caused by service (including upgrades and expansions) performed by anyone other than Ultrahuman; (g) to an Ultrahuman Home that has been modified to alter functionality or capability without the written permission of Ultrahuman; (h) to damage caused by normal wear end tear or otherwise due to the normal aging of the Ultrahuman Home, (i) if any serial number has been removed or defaced from the Ultrahuman Home, or (j) if Ultrahuman receives information from relevant public authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to present unauthorized access to the Ultrahuman Home, and you cannot prove in any way that you are the authorized user of the Ultrahuman Home (e.g., by presenting proof of purchase). AII applicable laws will be followed.

EXTENDED COVERAGE

UltrahumanX offers an additional year of warranty coverage, coverage for any damages to your Ultrahuman Home device, no questions asked, faster responses and assistance from our dedicated care team, and exclusive offers throughout the year.

IMPORTANT: UltrahumanX plans will be serviced only within the geographical region in which the original purchase of UltrahumanX plan occurred. The UltrahumanX plan is non-transferable across different geographical locations. Any claims, repairs, or servicing related to the UltrahumanX plan must be initiated and carried out within the same region as the original purchase. Transferring the UltrahumanX plan to another geographical location is not permitted and may result in the termination of the plan without any entitlement to a refund or coverage. It is the responsibility of the plan holder to ensure compliance with this geographic limitation.

This is available only to the UltrahumanX users.

UltrahumanX benefits can be availed only with a valid UltrahumanX subscription.

Please note that benefits under UltrahumanX plan are not shareable. The benefits and advantages of the plan are exclusively applicable to the purchaser and cannot be shared with others.

ORDER CANCELLATION BY ULTRAHUMAN

Ultrahuman is entitled to cancel the order under following circumstances:

1. you do not pay the price in case of a price correction;
2. we cannot fulfil the order based on circumstances outside of our control;
3. the Ultrahuman Home is out of stock or are not manufactured anymore;
4. you refuse or fail to provide necessary cooperation;
5. the costs of fulfilling the order increased substantially between the date of payment and the date of delivery of the goods.
6. Ultrahuman reserves the right to cancel any order for any other reason at its sole discretion, subject to applicable law.

ADDITIONAL CONDITIONS FOR INTERNATIONAL CUSTOMERS

If you are purchasing the Ultrahuman Home from outside India:

1. Local Compliance: You are responsible for ensuring that Ultrahuman Home is legally importable and usable in your country. Ultrahuman does not assume responsibility for local regulatory compliance outside India.
2. Import Duties and Fees: You will be the importer of record and solely liable for all customs duties, taxes, and related import fees (“Import Fees”) levied by your country of delivery.
3. Refund of Import Fees: Import Fees will not be refunded if your order is returned or cancelled—unless required under applicable law. However, if the cancellation arises from a confirmed Ultrahuman error (e.g., product defect), we will refund all applicable charges, including Import Fees where already paid.
4. Crowdfunding Orders: Ultrahuman Home devices purchased via crowdfunding campaigns such as Kickstarter are exclusively fulfilled by Ultrahuman Healthcare Limited (India) and excluded from our standard return and refund policy. Warranty coverage will still apply as per applicable laws.

GOVERNING LAW & JURISDICTION

1. For orders placed with Ultrahuman Healthcare Private Limited, these Terms shall be governed in accordance with the laws of India and subject to the exclusive jurisdiction of the competent courts at Bangalore, India.
2. For orders placed with Ultrahuman Healthcare SP LLC, these Terms shall be governed in accordance with the laws of UAE and subject to the exclusive jurisdiction of the competent courts at Abu Dhabi.
3. For orders placed with Ultrahuman Healthcare Limited, these Terms shall be governed in accordance with the laws of UK and subject to the exclusive jurisdiction of the competent courts at London, UK.
4. For orders placed with Ultrahuman Healthcare LLC, these Terms shall be governed in accordance with US laws and subject to the exclusive jurisdiction of the competent courts at Delaware, USA.

CONSUMER DISPUTE RESOLUTION

If you are dissatisfied with the purchase, please write to us at support@ultrahuman.com with cc to legal@ultrahuman.com.

You may also contact us via chat on our Website and related mobile application or call us at 1800-102-8693 from Mon-Sun 10am to 5pm IST.