What is Ultrahuman’s return policy?
You can return your Ring AIR within 30 days of delivery for a full refund or exchange, provided it’s in original condition. Open-box returns must include all accessories.
How do I return or exchange my Ultrahuman Ring AIR?
Start by contacting support at support@ultrahuman.com . We’ll walk you through the steps and provide a return label if applicable.
Can I return or exchange my ring after I’ve already exchanged it once?
We allow one size- or color-related replacement within the 30-day window.
Can I still return my ring if I no longer have the original white box it arrived in?
Yes, but make sure the product is packaged securely to avoid damage in transit.
Can I exchange my ring for one in a different price range?
Yes. If the new ring is more expensive, you’ll pay the difference. If it’s less expensive, you’ll receive credit back to your original payment method.
Can you send me a new ring before returning my current one?
Yes. We typically process the replacement and return in parallel. You can return the original ring after you receive the new ring
Can you send a sizing kit before I decide which size to exchange my ring for?
Yes. You can request a free sizing kit from the support team if you’re unsure of your replacement size.
Can you send a replacement product to a different address or recipient?
Yes. Just confirm this with support when you submit your return request to avoid any delivery issues.
Can I still return my ring if I don’t have the original order number?
Yes — as long as you have proof of purchase, such as a confirmation email or receipt, we can locate your order.
Tracking
Do I need to provide a tracking number for my return?
You don’t. Ultrahuman provides the return label and tracks the shipment for you — no action is needed on your end.
Refunds & Payment
How long does it take for a return or exchange to be processed?
The refund will be initiated once the ring is in transit. Refunds are processed within 7 business days of receipt.
Do I need to pay for the exchange shipment?
No. Ultrahuman covers return shipping, even for international returns. However, we do not refund the original outbound shipping fees.
Can you hold deposits or pre-authorizations on my credit card?
No. We do not place holds or temporary charges for returns or exchanges.
Can you issue a refund to a different card or bank account?
Refunds are always issued to the original payment method used for the purchase.
What if I don’t see a refund on my statement?
First, check with your bank or card provider. If the refund hasn’t posted after 10 business days, contact support with your return reference.
I lost the charger or packaging — can I return the remaining item for a refund?
Yes. Please package the ring securely, and we’ll still accept the return.
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