Warranty FAQ
Is the Ultrahuman Ring covered by warranty?
Yes. The Ultrahuman Ring is covered by a standard manufacturer’s warranty from the date of delivery. It covers defects in materials and workmanship. You can read the full terms and conditions here .
How do I submit a warranty claim for my Ultrahuman Ring?
Email support@ultrahuman.com or go to Profile > Get Help > Chat in the app. Share your order details and a description of the issue to start the process.
Where can I find my order number?
It’s included in your confirmation email and also visible in your Ultrahuman app under Profile > Ring Order History
Where can I find my ring model and size?
Ring details can be found in the Ultrahuman app under the My Ring menu (top right corner)
Where can I find my ring’s serial number?
The serial number can also be found in the My Ring menu (top right corner). Tap on the ring icon > Scroll down to Ring Information > Serial Number. It starts with “RA-”.
I bought my ring from a retailer. Is it covered under warranty?
Yes. Warranty coverage applies to products purchased through authorized Ultrahuman partners. A valid proof of purchase is required.
Can I change my ring size or color for my replacement?
You can request a different size or color during your claim — final approval depends on availability and support confirmation.
Can I have my replacement shipped to a different address or country?
Yes. Let support know during the claim. Shipping timelines and local duties may vary based on the destination.
Unserviceable countries include:
- Belarus
- Central African Republic
- Eritrea
- Ethiopia
- Iran
- Iraq
- Libya
- North Korea
- Pakistan
- Palestinian Territories
- Russia
- Somalia
- Somalia
- Syria
- Yemen
Will I have to pay customs and duties on my replacement?
No. Replacements are shipped duty-paid.
When will I receive my replacement?
Once approved, replacements typically ship within 5–7 business days, depending on your region.
Do I need to send my current ring back?
In some cases, yes. Support will guide you and provide a return label if needed.
Will I receive a replacement ring, charger, or both?
We only ship a charger in case of sizing or fit issues, lost rings, or weight loss replacements (via 2-year Ultrahuman X plan). We’re doing this to avoid unnecessary waste and reduce our environmental impact. Since your original charger should still work perfectly, we’d love for you to continue using it.
How do I set up my replacement ring? Will it support my existing data?
Yes. Your new ring will pair with your existing Ultrahuman account and sync your historical data automatically.
What is not covered under warranty?
The Standard Manufacturer’s Warranty does not cover:
- Accidental drops or damage
- Water exposure beyond rated resistance
- Unauthorized modifications or tampering
- Normal wear and tear
Is the warranty transferable if I sell or gift my ring?
No. Warranty coverage only applies to the original purchaser with valid proof of purchase.
Does the warranty cover accidental damage or wear and tear?
No. The standard warranty only covers manufacturing defects.
How long does the warranty last?
The standard warranty lasts 1 year from the date of ring activation.
Can I extend my warranty?
Yes. Ultrahuman offers UltrahumanX, an extended protection plan available in two tiers. It needs to be purchased within the first 30 days of ring activation:
- 1-Year Plan: The standard 1 year warranty with extra features including trade-in value, accidental damage protection, and priority support.
- 2-Year Plan: Extends the warranty by a year. Includes all of the above, plus theft/loss protection and one-time weight loss-related ring replacement
Does the warranty reset after a replacement?
No. The original warranty period continues from your initial date of ring activation.
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