Does my device need to be NFC-enabled to pair the CGM sensor?
Yes, you need an NFC enabled device to activate the FreeStyle Libre 3 Plus CGM sensor. However, the FreeStyle Libre 3 Plus sensor itself utilizes Bluetooth Low Energy (BLE) technology to stream glucose readings. The transmitter communicates real-time data continuously with your smartphone via Bluetooth, and has a range of 33 feet.
How long does the sensor last? Is it reusable?
Each sensor lasts for 14 days. And no, they’re not reusable. Each sensor can be used only once, for a 14-day stint, after which you may replace it with a fresh one.
Is there a needle in the sensor? Does a needle stay in my skin?
Yes, and no. The Continuous Glucose Monitor (CGM sensor) comes with a hollow needle that is used to make a tiny incision in your skin (it doesn’t hurt more than an ant bite!), after which a thread-like filament is safely placed and remains under your skin for the period you have the sensor on.
Does it hurt while putting on the sensor?
Not more than an ant bite. It's normal to feel some sensation during the first day or so, as you are getting used to the sensor.
If you feel pain or discomfort, contact the Ultrahuman team through our in-app chat service. We can help you decide if you need to remove the sensor altogether and re-apply a fresh one.
Can I take the sensor off every night?
Nope! Once applied, the sensor should not be taken off for the 14-day period unless you experience any pain or discomfort.
Can I wear my sensor while bathing, swimming, or surfing?
Yes, yes and yes! Your glucose sensor is water-resistant for up to 30 minutes and in depths up to 1 meter (3 feet). So you can shower, swim, and surf while wearing your sensor.
Can the sensor hold up against all skin types?
Yes, the sensor is compatible with all skin types. The patch used to cover the sensor is water/sweat resistant. So, the sensor stays intact. Therefore it is recommended to have a patch on at all times.
Once the sensor is removed, does it bleed?
No. The Ultrahuman M1 measures your glucose levels through the interstitial fluid. There is generally no bleeding while removing the sensor.
Does Ultrahuman manufacture its own CGMs or use a third-party sensor?
We use third-party CGMs. Currently, we integrate with Abbott's FreeStyle Libre sensors—Libre 1, Libre 2, and Libre 3 Plus—depending on regional availability.
Do I get access to the Ultrahuman Premium subscription along with my M1 Live Recurring Subscription?
Yes. Your Ultrahuman M1 Live Recurring Subscription comes bundled with the Ultrahuman Premium subscription—which gives you access to 1000+ hours of fitness and recovery masterclasses.
What does my Ultrahuman M1 Live plan include?
Your Ultrahuman M1 Live plan should include:
- CGM sensors (units as per the plan chosen)
- Three Ultrahuman hypoallergenic protective patches per CGM sensor
- Sanitising wipes
- Access to Ultrahuman digital description. That's 1000+ hours of fitness and recovery masterclasses
- Access to Cyborg Army, an Ultrahuman community of 5000+ active members
- Access to live and certified Performance Coaches who can guide you along your metabolic fitness journey to help you make the best use of the platform. (Please note that no prescriptive meal/workout plans will be provided)
Note: We use versions of third-party manufactured CGM sensors such as Abbott FreeStyle Libre, in their original packaging.
Sensor shipment schedule for one year plan
The one-year plan will send out four shipments: two with six sensors each, and two with seven sensors each. Shipments are every 10 weeks, right before you need more, ensuring you get them on time without the hassle of storing a significant quantity in clean and dry conditions.
How can I make changes to my recurring subscription plan?
What’s your refund policy?
We issue refunds in two cases:
1. You faced an allergic reaction to the sensor.
2. You received more than two faulty sensors consecutively and want to opt for a refund instead of a sensor replacement.
All refunds will be processed within 48 working hours. For more questions, you can reach out to our support or write to
cyborg@ultrahuman.com.
I think my sensor may be faulty. What should I do?
If you suspect your sensor may be faulty, you can report this to our support team, who can check if it is indeed the case. Sometimes, sensors may face calibration issues which can be fixed easily without replacing the sensor.
Once our support team confirms that the sensor is faulty, please do not throw away the faulty sensor. We’ll issue a replacement immediately and arrange a return pick-up for your faulty sensor.
If I subscribe, when will I get my next order?
Your order will be fulfilled as soon as we receive an consulation approval from our telehealth partners. Since this is a monthly subscription, we should be able to ship you the order every 30 days. Once your order is confirmed, delivery timelines are usually anywhere between 3-5 days.
If I have an M1 Lite subscription, which sensor is compatible with the Ultrahuman app?
In the United States, the M1 Lite subscription supports the Libre 3 Plus sensor with the app
