UltrahumanX Membership

UltrahumanX protects your Home, and M1. You can choose between 1-year and 2-year plans that include accidental protection, priority support, fast replacements, and other exclusive benefits.

The validity of your UltrahumanX plan depends on your chosen coverage.

• UltrahumanX 1-Year Coverage:

  Valid for 1 year from the date of the first device (Home or M1) activation.

• UltrahumanX 2-Year Coverage:

  Valid for 2 years from the date of the first device (Home or M1) activation.

If your device is not activated within 60 days of purchase, the UltrahumanX subscription will be automatically activated.

If you have the UltrahumanX 1-year coverage, your standard warranty is extended to include accidental damage protection for Home, and M1. With the 2-year plan, you get everything in the 1-year plan plus added benefits. For Ultrahuman Home, the 2-year plan adds exclusive coverage under Environmental Wear Protection, and early access to experimental features through Ultrahuman Beta Access.

Yes, you can purchase UltrahumanX within 30 days of your order date.

Yes. You can upgrade within 30 days of your original purchase.

Yes. You can renew your membership within 15 days after your 1-year UltrahumanX plan expires to continue coverage. If you’ve purchased the 2-year plan, you’ve already reached the maximum coverage available.

For Home, we repair or replace the device depending on the issue. Home is eligible for one replacement each during the membership period.

For M1, you can replace up to two sensors per year if they're accidentally damaged or faulty. For any extras, we issue a refund and arrange for return.

You get fast, free, and easy returns or replacements on the Home, and M1 throughout your coverage period.

Available with the 2-year plan for Home. This protection covers your device against unprecedented factors like extreme humidity, dust, power surges, and even natural disasters. This plan covers one repair or replacement after a sensor diagnostic has been performed.

Included with the 2-year plan for Home. You’re among the first to experience what’s next on home health tracking. You get early access to new advancements and upcoming features, built to enhance the health of your home.

As an UltrahumanX member, you get 15 per cent off every Ultrahuman M1 purchase. You also unlock exclusive pricing on Ultrahuman accessories.

Log in to the Ultrahuman app using the email linked to your UltrahumanX purchase. Go to the Metabolism tab and tap "Buy Sensors" to see your exclusive rates.

Yes. If the plan hasn't been used and you cancel within 60 days of purchase, you're eligible for a full refund.

Yes. A full refund is available within 30 days of purchase.

There are exclusions, under the 2-year plan. The Environmental Wear Protection and Accidental Damage benefits will be void if your Ultrahuman Home device has been opened, modified, or serviced by anyone outside the Ultrahuman Team. To maintain your coverage, please ensure that all servicing is carried out exclusively through the Ultrahuman Team.

If you accidentally bought UltrahumanX with both products, we have got you covered! Your coverage validity will be extended based on the one you purchased most recently. The latest purchase sets your updated coverage period.